Shipping Policy

Where We Ship

vSee Pro ships to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories. We do not currently ship internationally.

Processing Time

Orders are processed and shipped within 1–2 business days of payment confirmation. Orders placed on weekends or U.S. federal holidays are processed the next business day. You'll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Estimated Delivery

All orders ship from our distribution center in Massachusetts via USPS Priority Mail or UPS Ground. Delivery times below are estimates and begin from the date your order ships, not the date you place the order.

Region	Method	Estimated Delivery
Northeast U.S.	USPS Priority / UPS Ground	2–3 business days
Midwest & South U.S.	USPS Priority / UPS Ground	3–5 business days
West Coast U.S.	USPS Priority / UPS Ground	4–6 business days
Alaska, Hawaii, U.S. Territories	USPS Priority	5–10 business days

Delivery estimates are not guaranteed. Carrier delays, weather events, and high-volume periods (e.g., holidays) may extend delivery times.

Shipping Costs

Standard shipping costs are calculated at checkout based on your shipping address. We do not mark up shipping; you pay the carrier rate. Free shipping promotions (when offered) are clearly indicated at checkout.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and a link to the carrier's tracking page. If you don't receive tracking within 2 business days of your order, email support@vsee.pro with your order number.

Lost, Stolen, or Damaged Packages

If your tracking shows the package was delivered but you haven't received it:

1. Check with neighbors and your building's mailroom or front desk.
2. Wait 24 hours — packages occasionally get scanned as delivered before they arrive.
3. If still missing, contact support@vsee.pro within 7 days of the delivery scan and we'll work with the carrier to file a claim.

If your package arrives visibly damaged, take photos before opening and email them to support@vsee.pro within 7 days. We'll send a replacement at our cost.

Wrong Address or Failed Delivery

It is the customer's responsibility to provide an accurate shipping address at checkout. If a package is returned to us due to an incorrect address, refused delivery, or unclaimed at the carrier facility, we'll contact you to arrange reshipment. Reshipment costs (carrier rate) are paid by the customer. If you want a refund instead, the original shipping cost is non-refundable.

Address Changes After Order Placement

Email support@vsee.pro immediately if you need to change your shipping address. We can update the address before the order ships (typically within 24 hours of order placement). Once shipped, address changes must be requested through the carrier directly.

International Shipping

vSee Pro does not currently ship outside the United States. If you are located outside the U.S. and want a vSeeBox, please contact the manufacturer directly at vseebox.com to find an authorized distributor in your region.