Refund Policy

30-Day Money-Back Guarantee

vSee Pro offers a 30-day money-back guarantee on all vSeeBox streaming devices purchased directly from vsee.pro. If you are not satisfied with your purchase for any reason, you may return the device within 30 days of delivery for a full refund of the purchase price.

What's Covered

• Full refund of the device purchase price
• Original payment method is automatically refunded via Stripe
• Refunds processed within 5–7 business days of receiving the returned device

What's Not Covered

• Original shipping costs (if any) are non-refundable
• Return shipping costs are paid by the customer
• Devices with physical damage, water damage, or signs of misuse
• Devices missing original accessories (remote, HDMI cable, power adapter, packaging)
• Purchases made through third-party sellers (those refunds are handled by the seller)

How to Request a Refund

To start a refund within your 30-day window:

1. Email support@vsee.pro with your order number and the reason for your return.
2. We'll reply within one business day with a return shipping address and an RMA (Return Merchandise Authorization) number.
3. Pack the device in its original packaging with all accessories and ship it back at your expense. We recommend a tracked, insured method (USPS, UPS, or FedEx).
4. Once we receive and inspect the device, we'll process the refund within 5–7 business days. You'll receive an email confirmation.

1-Year Manufacturer Warranty

Every vSeeBox comes with a 1-year manufacturer warranty against defects in materials and workmanship. If your device develops a hardware defect after the 30-day guarantee period (but within one year of purchase), email support@vsee.pro with your order number and a description of the problem.

Warranty service typically includes diagnostic support, repair, or replacement at the manufacturer's discretion. The customer is responsible for shipping the device for warranty service. Warranty does not cover physical damage, water damage, or misuse.

Defective on Arrival (DOA)

If your vSeeBox arrives damaged or non-functional, contact us at support@vsee.pro within 7 days of delivery with photos and a description. We'll arrange a replacement or full refund at our cost — including return shipping.

Refund Processing Time

Once we confirm receipt of your returned device, refunds are issued within 5–7 business days through the original payment method (Stripe). Depending on your bank, the refund may take an additional 3–10 business days to appear on your statement.

Important Notes

• vSee Pro sells hardware only. The vSeeBox is a streaming media device. We do not provide channel content, subscriptions, or services. Refunds are based on hardware functionality, not the availability or behavior of any third-party app or service the customer chooses to install.
• Third-party purchases. Devices purchased from sellers other than vsee.pro must be returned through that seller. We cannot refund or accept returns for products we did not sell.
• Authorized Distributor verification. vSee Pro is an officially authorized vSeeBox distributor (VAD250562). You can verify our authorization at vseebox.com/verification.